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CRM Partners

CRM plays the key role for any organization growth however it’s pain for any sales team to manage multiple window between dialer and CRM system. It has been difficult for CRM companies also to integrate telephony with their system so after years of industry experience C-Zentrix have come up with unique product called C-Z bar. Our partners Salesforce, Talisma, Zoho, MS-Dynamics, Freshdesk have integrated system ready so in way switching between 2 windows is completely out now. It also creates a value add-on to CRM companies as well as this integration help them in more customer acquisition.

Features like:

– Number masking.
– CTI integration.
– Single sing on
– Ticket/Lead management 2 way integration.
– Complete telephony with dialer, dialer modes and reporting.

Becomes the USP for any CRM system and provides the extra edge. team with core understanding of compliance, business analysis team with strong understanding of industry which gives extra edge to our SI partners while bidding and compiling the RFP. Few examples where C-Zentrix have closed the bid with SI

– Dial 100 Mumbai, Noida and Shimla
– Rajasthan MANAREGA
– Haryana state excise department.
– Several programs of Digital India mission

Our CRM Partners

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System Integration

Customer experience has become key success factor for any business. In this era of IT, even government projects often ask for customer experience software. C-Zentrix with their versatile domain experience has been best and cost effective OEM (Other equipment manufacturer) for SIs (System integrators). With over more than 13 years of domain experience, C-Zentrix have robust customer experience application which can be integrated easily with any other system and this handshaking capability makes the difference over competitors like Cisco, Avaya, Genesis. Our capability in terms of 99.99% uptime, flexibility to integrate with any existing system, 24X7 support

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BPO partner

Cost effective and efficient contract center solution plays important role in success of any BPO. C-Zentrix have helped top BPOs like Teleperformance, Arvato- Bertelsmann, Caretel India, Magus Dialog, Qualtouch solutions, Aditya Birla Minacs, IKF Technologies and many more by providing best in class contract center solution. Our solution enables BPOs with features like:

– 100% call recording

– Live call barging.

– Low

Our BPO partner

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CC Consultants

Individual consultants also have opportunity to sing up with us to provide best in class customer experience application to their key accounts. We have dedicated pre-sales team to help Consultants in understanding the client requirement and proposing the solution. Our dedicated partner manager helps consultant during entire sales cycle, enabling prospect, arranging demo to understand C-Zentrix solution.

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Resellers

Set up your own business within the modest budget. We offer you an inexpensive way to begin with selling a wide range of unparalleled contract center and customer experience solution. No infrastructure costs, no maintenance, & no resources required! C-Zentrix offers cost-effective, capable and solution to give your business a new start.

Hardware Aggregator

Customer experience has become the critical part for any application. C-Zentrix have specific solution which can run on any hardware with minimum requirement of browser. Also, we have standard APIs which can be integrated seamlessly over any system. Our system is available our cloud as well in premise so it can talk to any kind of hardware that should have capability to open any sort of web browser or APIs.

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